The medical waste industry is structurally rigged to overcharge.
This isn't a conspiracy theory. Stericycle paid $295 million in 2024 to settle a class-action lawsuit alleging exactly this — automated price increases written into contract fine print, without notice, applied across hundreds of thousands of healthcare practices. Then in late 2024, Waste Management acquired Stericycle for $7.2 billion and rebranded it as WM Healthcare Solutions. Same playbook, bigger company.
What this means for your practice in plain English:
- 40–60% of a typical national-operator invoice is "junk fees" — fuel surcharges, environmental fees, energy recovery fees, regulatory compliance fees, container exchange fees, service cost recovery fees. Most are unrelated to actual costs.
- Most contracts auto-renew for another full term unless you send written cancellation notice 60–90 days before contract end. Practices miss this window all the time. The contract was designed for that.
- Annual rate increases of 8–20% are baked in — buried in the fine print. They don't have to notify you because you "agreed" when you signed.
- Regional operators charge 30–50% less for the same service, with the same licenses, the same compliance standards, the same chain of custody. The price gap is junk fees, not better service.
The reason most practices don't switch isn't because they don't want to. It's because the system is built so they can't easily figure out (a) what they're actually paying for, (b) when they can leave, and (c) who else would do it for less.
That's what we exist to solve.